Policies &
Your Rights
At Le Youkounkoun, transparency and trust are central to our relationship with our guests. Our full policy documentation is currently being approved and will be published here imminently.
Cancellation Policy
Understanding our cancellation terms
Standard Reservations
Our cancellation and refund policy is currently being finalised. We are committed to creating a fair and transparent framework that respects both our guests and our team. This content will be updated shortly.
Brunch Events
Policy details for brunch reservations, including advance cancellation windows and applicable conditions, are under review. Please contact us directly for any urgent enquiries.
Private Events
Cancellation terms for private dining and exclusive events are tailored to the nature of each booking. Our events team will discuss specific conditions at the time of booking confirmation.
Refund Policy
Our commitment to fairness
Payment & Deposits
Refund conditions for deposits and advance payments are currently being formalised. We aim to ensure a process that is equitable, clear, and easy to understand for all our guests.
Brunch Payments
Full payment is required to confirm brunch spots. Refund eligibility and processing timelines will be clearly communicated in this section once the policy is approved.
Exceptional Circumstances
We understand that unforeseen circumstances arise. Our approach will always prioritise guest satisfaction while maintaining the operational integrity of the restaurant.
Have a question?
Our team is here to help.
If you have any questions about your reservation, payment, or any of our policies, please do not hesitate to reach out. We are always delighted to assist.
Le Youkounkoun · Kigali, Rwanda · Est. 1965